Shipping policy

Last Updated: June 18, 2026

This policy covers order processing, delivery time, shipping fees, tax, lost parcels and return-to-sender rules for all domestic Canadian and international orders at Elodoi.

1. Order Processing Time

All orders require 1–5 business days warehouse handling before dispatch (excluding weekends and Canadian statutory public holidays). During large seasonal sales, processing time may extend up to 7 business days. We do not pack or ship goods on rest days and official Canadian holidays.

2. Estimated Delivery Timeframes

Domestic Canada Shipping

Standard Ground Shipping across Canada: 5–12 business days after dispatch; remote northern areas and rural Quebec regions may have extra transit delays.

International Shipping

  • United States Standard: 7–15 business days after shipment
  • United Kingdom Standard: 10–20 business days after shipment
  • All other global regions: 12–25 business days after shipment
Shipping delays caused by customs inspection, extreme weather, courier backlog or national holidays are out of our control and not eligible for compensation.

3. Shipping Fee Calculation

Delivery cost is automatically calculated at checkout based on destination province/country, package weight and selected shipping service. We launch free-shipping promotions with minimum order value from time to time, with clear rules displayed on homepage.

4. Order Tracking Notification

Once your parcel leaves our warehouse, an automated shipping confirmation email with unique tracking number and tracking link will be sent to your registered email address. Tracking scan data may delay 24–48 hours after dispatch, especially for cross-border international shipments.

5. GST/HST, Provincial Tax & International Customs Duties

  • All domestic Canadian orders will collect federal GST/HST and Quebec provincial sales tax at checkout in accordance with Canada Revenue Agency rules.
  • For orders shipped outside Canada: Import duties, foreign VAT, customs brokerage fees and local consumption tax are fully borne by the recipient customer. Elodoi does not cover any cross-border customs charges.

6. Lost, Stolen or Delivered-but-Unreceived Parcels

If tracking status shows "delivered" but you have not received your package:
  1. Check building front desk, neighbours, family members or local postal pickup boxes for stored parcels.
  2. Contact Canadian local courier or national post office with your tracking ID to locate the package.
  3. If the shipping carrier officially confirms loss or theft with written proof, submit the carrier loss report to hello@elodoi.shop within 15 days after delivered tracking update. We will review your case and arrange replacement or partial compensation at our discretion.
Elodoi takes no responsibility for parcels marked successfully delivered by logistics providers to your submitted shipping address.

7. Undeliverable Return-to-Sender Packages

Parcels returned to our Quebec warehouse due to invalid address, recipient refusal of delivery or unpaid international customs fees will be stored for 14 calendar days. If you request re-delivery after return, you need to pay full new outbound shipping fees. If no reship request is received within 14 days, only partial product value refund will be issued after deducting round-trip courier and handling losses.

Shipping Support Contact

Brand: Elodoi

Support Email: hello@elodoi.shop

Phone: +1 2043060169

Warehouse & Business Address: 56617 Concepcion Dam, Darrenfort, Alberta P9F 2C4, Canada