Privacy policy

Last Updated: June 18, 2026

This Privacy Policy follows the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec privacy laws, regulating how Elodoi collects, stores, uses and protects your personal information when you shop on our Canadian store. By accessing our website, you consent to all clauses below.

Personal Information We Collect

  1. Identity information: Full name, billing & shipping address, phone number, email address
  2. Transaction data: Order records, purchased items, payment amount, delivery notes, return/exchange applications
  3. Payment data: Credit/debit card information is processed by certified third-party payment gateways only. Elodoi does not permanently store complete card numbers or CVV codes.
  4. Website browsing data: IP address, device model, browser type, page visit logs, cookie tracking data for store optimization.

How We Use Your Personal Data

  • Process, pack, ship and track domestic Canadian and international orders
  • Reply to customer inquiries, resolve refunds, returns, order disputes and after-sales issues
  • Send order confirmations, delivery tracking alerts, service notifications and optional marketing emails (one-click unsubscribe available at the bottom of every newsletter)
  • Analyze anonymous user behaviour to optimize product lines, website layout and shopping experience
  • Fulfill legal, tax and regulatory reporting obligations required by Canada Revenue Agency and Quebec local government

Information Sharing Rules

Elodoi will never sell, rent or trade your personal information to irrelevant third parties for marketing. We only share necessary data with trusted service providers to complete your order:
  • Domestic Canadian and international shipping carriers for package delivery
  • PCI-DSS certified payment processors for transaction settlement
  • Official Shopify platform operation tools
  • Canadian federal or Quebec local law enforcement authorities when required by court orders or legal requests
All cooperative third parties must comply with Canadian PIPEDA data protection standards under signed agreements.

Cookie Notice

Our site uses functional and analytical cookies to save shopping cart, remember login preferences and collect anonymous traffic statistics. You can turn off cookies in browser settings at any time, but some checkout and cart functions may be restricted after disabling cookies.

Data Security Protection

We adopt industry-standard SSL encryption for all website data transmission. All stored personal information is saved on encrypted servers with strict access permission control to prevent unauthorized access, leakage, modification or deletion.

Your Legal Privacy Rights under Canadian Law

You have the right to:
  1. Request a full copy of all personal data we store about you
  2. Request correction of wrong or outdated personal information
  3. Request permanent deletion of your customer account and all related data
  4. Cancel subscription to marketing emails at any time
Submit all privacy requests via hello@elodoi.shop, we will handle your application within 7 business days as required by PIPEDA.

Policy Revision

We reserve the right to update this policy to match new Canadian privacy regulations. Revised clauses will be posted on this page with updated effective date. Your continuous use of our website means you accept revised terms.

Privacy Support Contact

Elodoi

Email: hello@elodoi.shop

Phone: +1 2043060169

Mailing Address: 56617 Concepcion Dam, Darrenfort, Alberta P9F 2C4, Canada